Return and Refund Policy
At Jewede.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help. Please review our return and refund policy below.
1. Return Eligibility
- Timeframe: You may return items within 30 days of receiving your order.
- Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Non-Returnable Items: Certain types of items cannot be returned, including custom or personalized products, perishable goods, and items on sale or clearance.
2. How to Initiate a Return
- Contact Us: To start a return, please contact our customer service team at info@jewede.com with your order number and reason for return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to send your item back to us.
- Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item received.
3. Refund Process
- Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Refund Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
4. Late or Missing Refunds
- Processing Time: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
- Bank Processing: Next, contact your bank. There is often some processing time before a refund is posted.
- Further Assistance: If you’ve done all of this and you still have not received your refund, please contact us at info@jewede.com.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at info@jewede.com.
6. Custom and Personalized Items
Custom or personalized items cannot be returned or refunded unless they arrive damaged or defective. Please double-check all custom orders before submitting.
7. Sale Items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
8. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at info@jewede.com.
Thank you for shopping at Jewede.com! We appreciate your business and are committed to ensuring your satisfaction.