Frequently Asked Questions
What types of products do you offer?
We specialize in personalized gifts, including custom jewelry, engraved keepsakes, personalized home decor, and more. Each item is designed to reflect your unique sentiments and make any occasion special.
What is your return and refund policy?
We accept returns within 30 days of receiving your order, provided the item is unused and in its original packaging. Custom or personalized items cannot be returned unless they arrive damaged or defective. For more details, please review our Return and Refund Policy.
Do you ship internationally?
Yes, we offer international shipping to many countries. Please note that shipping fees and delivery times will vary depending on your location. Additionally, international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
How do I customize a product?
Customizing your gift is simple! Browse our selection of personalized products, choose the item you like, and use our online tool to upload your custom design or text. Our team will create a preview for your approval before production begins.
How long will it take to receive my order?
Production times vary depending on the product, but most custom orders are processed within 3-5 business days. Shipping times will depend on your location and the shipping method chosen at checkout. We’ll keep you updated on the status of your order throughout the process.
Can I make changes to my order after it’s been placed?
If you need to make changes to your order, please contact us as soon as possible at info@jewede.com. We will do our best to accommodate your request, but please note that changes may not be possible once production has begun.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods as indicated at checkout. All payments are processed securely to ensure your information is protected.
How do I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the delivery status of your order.
What if my item arrives damaged or defective?
We strive to ensure that every item arrives in perfect condition. If your item arrives damaged or defective, please contact us immediately at info@jewede.com with photos of the issue. We will arrange for a replacement or refund as quickly as possible.